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system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
Privacy and Security
Policies:
Our Privacy and Security Policy is really quite simple: We respect yours.
If you would like to see more detail
than that, please read on.
Security
Our
security and privacy practices are designed to provide maximum protection for your
personal information. We respect your privacy as a basic principle. Recent advances in secure server technology have made shopping online just as safe as
using your credit card to shop in a local store or over the telephone.
Any information you provide will be held with the utmost care and will not be
used in ways that you have not consented to. If you have any questions or
concerns, please
feel free to call us toll free at 1-866-410-6971 or
email us.
Shop Safe
We are very confident in the security of internet
transactions, therefore we offer our customer's a Safe Shopping Guarantee. If
any unauthorized charges are made to your card as a result of shopping at
Diamonds n Gold Jewelry by Spotted Pony, we
will cover your liabilities under the Fair Credit Billing Act . In the event of unauthorized
usage you must first contact your credit card provider in accordance with its
reporting rules and procedures.
Federal Law Protection
Under the Fair Credit Billing Act United States federal law
protects all of your credit card purchases. In the very unlikely event
that your credit card is stolen over the internet, your maximum liability is
$50.00. If your credit card company holds you responsible for this amount,
we will reimburse you up to $50.00.
Best Technology Available
We take every precaution to ensure that
your credit card information is secure. We utilize 128 bit SSL (Secure Sockets
Layer) technology, the industry standard security protocol. All of you ordering
information is encrypted using this secure server for maximum security.
The SSL technology encrypts your order information into a nearly indecipherable
code, which is then immediately processed by CardService International, one of
the largest credit card processing companies in the world.
Personal Data Security
Neither your name nor anything about
you is ever sold. However,
in order to ship and track your order, we will share your name and address with
United Parcel Service, FedEx or the United States Postal Service.
We will not ask you for information
that we do not actually need to make our site useful to you. This information
will:
1.
Allow you to make an online
purchase using a credit card.
2.
Allow you to Email us an online Feedback Form.
3.
Allow us to ship your order to you.
4. Allow us to contact you about your order.
All web server software keeps a
"traffic log" of information about every visit to a site. We cannot stop the
automatic collection of this information. However, we do use it to gather
statistical information about our site, such as how many visitors we get each
day. This server log information is not considered private and does not tell us
whom you are. Server logs contain the following information:
1. Your Internet Service
Provider's web address.
2. Your Internet Service Provider's name.
3. The Operating System brand you use.
4. The Browser Brand and Version you use.
5. Which of our web site pages your browser requested.
6. Any words you searched for in our web site search engine.
We use a cookie to help us determine site
traffic patterns. This cookie identifies your computer, and contains absolutely
no personal information.
The content of this site is not directed at persons under the age of eighteen.
We do not knowingly sell to persons under
the age of 18, nor knowingly collect any personal information from children.
Persons under the age of eighteen are not permitted to provide any information to this web site.
Conflict Diamonds
United Nations
Compliance Statement
For any product fabricated from rough
diamonds mined from January 1, 2003 onward,
diamondsngoldjewelrybyspottedpony.com
certifies that the diamonds herein invoiced/consigned have been purchased from
legitimate sources not involved in funding conflict and in compliance with
United Nations Resolutions,
diamondsngoldjewelrybyspottedpony.com
hereby guarantees that these diamonds are conflict free, based on personal
knowledge and/or written guarantees provided by the supplier of these diamonds.
For any product fabricated from rough
diamonds mined prior to January 1 2003,
diamondsngoldjewelrybyspottedpony.com
warrants that conflict diamonds will not be knowingly sold and that, to the best
of our ability, will undertake reasonable measures to help prevent the sale of
conflict diamonds in this country.
Satisfaction Guarantee
Your satisfaction with your purchase from us is very important. We offer a 30 day return or exchange guarantee of satisfaction with every purchase.
If you are not fully satisfied and would like to either exchange or return your purchase, please contact our
Customer Service Department and we will give you return instructions. You may return the item prepaid in its Original Condition--Unused and Undamaged, within 30 (thirty) days
of receipt for credit or exchange.
Please note
that customized (engraved or sized) or special order items are not returnable or
exchangeable.
Please note that diamond jewelry will be subject to examination by an
independent gemologist.
Please DO NOT attempt to return items
without FIRST contacting us for instructions.
Exchanges
If your purchase is not exactly what you are looking for and you would like
to make an exchange for something different, simply return your purchase to us
utilizing the Return procedure mentioned above. All exchanged merchandise
will be subject to shipping fees and in repeated exchange cases a 20% restocking
fee. If you have any questions, please contact our
Customer Service Department .
Backorder Policy
Backorders for merchandise, though rare, are possible, especially during peak shopping seasons. In the event that a backorder should occur we will
immediately contact you and give you the following options:
1. You may select a replacement item that can be shipped immediately
2. We will ship the backordered item immediately upon
the products being returned to stock
3. We will cancel the sale and give you a complete refund.
We cannot be responsible for damages resulting from backorders.
Legal Notices:
Disclaimer of
Liability: diamondsngoldjewelrybyspottedpony.com has however taken reasonable
efforts to ensure that the information contained in this web site is accurate.
However, all information on this web site is provided on an "as is" basis,
without any express or implied warranties, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. IN NO EVENT SHALL diamondsngoldjewelrybyspottedpony.com OR ITS
OWNERS OR EMPLOYEES, BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR
PUNITIVE DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR
OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR
SUCH DAMAGES. All users of the information agree that access to and any use of
the information is subject to the terms and conditions set forth on this "Legal
Notices" page, as well as all applicable laws, and such access and use is at the
user’s sole risk. diamondsngoldjewelrybyspottedpony.com reserves the right to
correct, modify, update, or otherwise change the terms and conditions of sale,
information, and prices at any time at our sole discretion and without notice by
updating or revising this "Legal Notices" page.
Fitness for purpose: We do not
guarantee any product's fitness for intended use.
Orders are not binding
until payment as been accepted and verified.
Copyright Notice: Copyright notice for all pages on this web site: © 2003 - 2007
diamondsngoldjewelrybyspottedpony.com. All Rights Reserved.
Service and Access: diamondsngoldjewelrybyspottedpony.com does not guarantee
uninterrupted, continuous or secure access to our web site. The operation of our
web site may be compromised or interfered with by numerous factors outside of
our control.
Merchandise Returns: An independent
licensed GIA Certified Gemologist inspects every diamond and every piece of
diamond jewelry prior to shipment and issues an appraisal. Refunds or
exchanges will only be issued after an independent licensed GIA Certified
Gemologist inspects all returned diamonds and diamond jewelry and determines
that they are identical to what was originally shipped.
Trademark Notice: All product names, trademarks, service marks or other images
in this web site are either the property of, or used with permission by,
diamondsngoldjewelrybyspottedpony.com, and the use thereof without the express
written consent of the owner's thereof is strictly prohibited. All other
product names contained on this web site may be trademarks or service marks of
other persons.
Images: The images featured on this Web site are not intended to represent an
actual picture of the piece that will be shipped and may have been altered,
reduced, or enlarged. These images are intended to solely represent the general
appearance and design of the item. More Prices: The “list price” or
“manufacturer’s suggested list price” is for reference purposes only. No sales
may have actually occurred at this price. The retail prices shown are reference
retail prices. A reference retail price is the full retail price of the same or
similar merchandise offered by department stores, specialty shops and other
non-discount sellers; or our suggested retail replacement cost at open stock
prices. No representation is hereby made that substantial sales are or will be
made at the reference retail price. The reference retail price prices are
determined at the time the product was loaded onto the site and may be changed
without notice. Reference retails are not necessarily our present or former
prices and are used to assist you in comparative shopping. We suggest that you
compare our prices with those offered by others. We believe our superior quality
makes our products the best buy every time.
Lab Reports/Appraisals: diamondsngoldjewelrybyspottedpony.com offers the finest
quality diamonds available. A diamond grading report from the Gemological
Institute of America (GIA) will accompany our loose diamond inventory. This
laboratory is recognized around the world as the finest in gemological education
and gem grading. However, diamond grading is subjective.
diamondsngoldjewelrybyspottedpony.com guarantees that the diamond sold matches
the stone described by the grading report (i.e. that the diamond is the same one
graded by the laboratory). We do not guarantee the accuracy of any
diamond-grading laboratory. diamondsngoldjewelrybyspottedpony.com, its
appointees, and agents are not responsible for possible dissimilarities and/or
differences that could appear from repeated examinations or as a result of other
methods applied. diamondsngoldjewelrybyspottedpony.com presents these Grading
Reports to the client solely for his own use and shall not be held responsible
for any claim whatsoever that may be made on the basis of these evaluations.
Jewelry or gem appraisals, grading reports, and certificates are inherently
subjective and may vary as to qualities and descriptions depending upon the
agent, laboratory, or appraiser and the scientific methods and procedures
utilized. You hereby acknowledge that the use of this site and its resources,
information, and services shall be solely at your own risk.
Links: diamondsngoldjewelrybyspottedpony.com web site contains links to third
party web sites. We provide these links to other sites that we think you will
find useful. These sites operate independently of
diamondsngoldjewelrybyspottedpony.com and have established their own privacy and
security policies. diamondsngoldjewelrybyspottedpony.com does not control the
content of these web sites. Unless specifically stated on this web site to the
contrary, diamondsngoldjewelrybyspottedpony.com is not affiliated with these
third parties and does not endorse or sponsor their web sites, products or
services.
Governing Law: By accessing this web site, you agree that the laws of the State
of Texas, without regard to the conflict of laws and principles thereof, will
apply to all matters relating to use of this web site. You also agree to submit
to the personal jurisdiction of Texas and the venue of the State and Federal
Courts of Texas. If any provision of this Agreement is held to be invalid or
unenforceable, such provision shall be struck and the remaining provisions shall
be enforced.
Updated 31 August, 2007
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